The way Disen provides after-sales service to customers
When we make a purchase, we will care about the quality of the product, quality assurance and more services provided by the merchant.When you choose a complex way to use the product, you need to consider all aspects of whether someone will help you use it!
In the market, there are differences in quality, prices and services between products. In terms of quality and price, we can make a choice faster, but in terms of service, we need to have more communication with suppliers before we can understand whether their service is high quality, responsible for customers and products, and service timeliness.
Disen Company was founded in 1994,Our factory has a professional production line, the main products are DTF Printer, UV DTF Printer, DTF oven, Eco Solvent Printer, Sublimation Printer, embroidery machine, sewing machine, UV flatbed Printer, printing products and clothing products.
For more than 30 years, we are committed to providing customers with the best after-sales service, customer-centric one-stop service.
What is a one-stop service?
We provide more services and products to our customers according to their needs. Focus, convenience and personalization. According to the different needs of customers, we provide customized service solutions to meet diverse needs.
For example, when a customer buys a DTF Printer, we recommend different sizes and configurations according to customer needs.When using DTF Printer, it is also necessary to use related consumables to complete a series of production. Hot melt Adhesive Powder, DTF Film, DTF ink.Then we will also provide corresponding consumables for customers, when you encounter shopping activities, the purchase of machines will also get relative supplies.
After finishing the DTF Film, the Film pattern needs to be transferred to the clothing and fabric. At this time, Heat press machines of different models need to be used to transfer the pattern to the clothing and fabric. Therefore, we also have a professional production line for Heat transfer machine to provide more help for the work after printing.
We will recommend products according to your needs and make more decisions for you. For new customers, the supplier who can give you advice is the best partner. This can not only save customers the time and trouble of selection, so that they can enjoy a convenient and efficient service experience.
After purchasing products, how do we provide after-sales service to customers?
- Online service. We provide online after-sales service for customers in various countries, you can contact us through wechat, WhatsApp, e-mail and other ways. In terms of product installation and use, we will provide instructions, explaining videos and so on. If you need real-time communication, you can call us, video call, etc.
- Face-to-face service. If you are free, you can come to our office, factory and other places, we will have a professional technician to provide you with one-on-one service. You can use the machine in the field and learn more about the product.
- Home service. If you have a large number of machines that need to be dealt with after sales problems, you can contact us and ask technicians to go to your country to carry out machine maintenance, and do installation, teaching and so on for you.
The above is how Disen provides after-sales service to customers. Of course, you can contact us if you have other needs. Message : www.disenprinter.com,We'd be happy to take care of your troubles.